‘Star Wars’ Hotel Guest Feels ‘Really Ripped Off’ With ‘Lazy Theme’

The Star Wars: Starcruiser Galactic Adventure is the new fully immersive adventure from Walt Disney World. For two nights, guests live aboard a star wars spaceship immersed in an extraordinary story.

Related: ‘Star Wars’ Fans Break Silence On ‘Meaningless’ Galactic Starcruiser

Guests also take a day trip to Planet Batuu – Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios. Here, guests can grab a drink at Oga’s Cantina, become a pilot on Millennium Falcon: Smuggler’s Run, or escape the evil Kylo Ren on Star Wars: Rise of the Resistance.

Credit: Disney

This experience comes with a hefty price tag, starting at $4,809 for two guests. For this reason, customers expect a flawless, high-quality experience when boarding their shuttle to the star wars Hotel.

One guest, unfortunately, felt ‘ripped off’ after traveling on the Galactic Starcruiser with some friends. Reddit user u/BublyisMe shared his experience, writing“Honestly, I’m incredibly bothered by the price I paid for the Starcruiser compared to the budget for the entire operation.”

Related: Galactic Starcruiser’s “Astronomical” Price Is Actually Undervalued

Ouannii from Star Wars: Galactic Starcruiser
Credit: Disney

The guest went on to describe “lazy theming” and a “lack of environmental storytelling.” There are no animatronics aboard the Galactic Starcruiser, and the guest only interacted with a droid and a few alien characters.

The star wars the hotel was also smaller than the guest initially thought:

There were so few places to explore, and the whole hotel honestly felt small. It was as if they had built the bare minimum, 1 common area, 1 cafeteria, 1 bar, 1 small garden, a few ‘closed’ rooms (which also mostly had a minimal theme) and a gift shop out of price.

Starcruiser Galactic Bridge
Credit: Disney

And the rooms were cramped:

It’s not “immersive” to be uncomfortable for two days because you slept on a hard bed. It’s not immersive trying to put on elaborate character makeup (something all the media material encourages!) in a small bathroom. There’s no reason on earth they couldn’t make these rooms even bigger and add the typical second queen bed. ESPECIALLY because they knew the high cost of the room means multiple people will be in the same room.

Related: Disney’s Expensive ‘Star Wars’ Hotel Leaves Guests Without Wi-Fi, Broken Effects

Regarding the story, the guest said that the application needed to experience your Galactic Starcruiser adventure does not work well on all phones. The guest felt that the missions he was sent on were “random” and “undeserved:”

Real actors are great with guests, but there aren’t many of them. I feel like if Disney paid for more actors rather than relying almost entirely on this app, that wouldn’t be a problem.

galactic starcruiser
Credit: Disney

The guest reported that the cast members of the star wars the hotel was doing its best but “seemed a bit inexperienced and really young. About college age.

Next, the guest shared a video from Walt Disney World, which showed cast members from the Disney College Program, who often only work at Disney Parks for a few months to a year, opening the Star Wars: Galactic Starcruiser:

Guest wrote:

And honestly, it’s just absolutely stunning. They threw kids meant to learn the hospitality industry into one of the most expensive hotel experiences ever, with more demanding than average guests. As if the whole hotel has to be refurbished in a few hours every other day, this is incredibly stressful, atypical and should not be imposed on people new to the industry! This is the opening year of an experimental attraction that Disney has hyped up a LOT, and they’re just blaming it all on newbies! And they present that as a positive thing, but as come on. They do it this way to save money.

galactic starcruiser chewbacca with kids
Credit: Disney

In the end, the guest was extremely disappointed with their star wars adventure, writes:

They charge so much and give people so little. Disney has always been expensive, but once it was worth it because they created some great experiences. Now they just cut costs and expect people to settle for less.

Does your family dream of a Star Wars: Galactic Starcruiser adventure at Walt Disney World?

Please note that the story described in this article is based on the personal experience of visitors to Disney parks. No two guest experiences are the same, and this article does not necessarily reflect Inside the Magic’s personal views on Disney park operations.

Kasandra J. Stone