Hotel guest ‘absolutely furious’ after mix-up left him sharing double bed with friend

A man was left ‘smoking’ when a hotel, which he says accused him of booking a room that was not available, refused to refund him. Chris Bennison had booked a two-night stay for himself and a friend at the North Stafford Hotel in Stoke.

He booked a twin room which he paid £188 for – but when the 42-year-old arrived with his friend they found the room was a double, not a twin, and had no only a double bed. Chris went to reception as the payee didn’t want to share a bed and he thought a mistake had been made.

The staff however told him that was the only room available and then refused to return his money. With no other option, they had to stay, StokeonTrentLive Reports.

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Chris and his friend had traveled from Edinburgh to join a coach trip from Stoke-on-Trent to see Liam Gallagher’s concert on June 4 at Knebworth. Chris said: “I’ve stayed at the hotel before and booked it because it was cheap. I booked a twin room.

“We arrived around 9pm on June 3, checked in and paid. It seems to me that they took the money knowing full well they didn’t have a double room. We didn’t Found out when we went to the room and there was only a double bed.

“We thought they had made a mistake. The person at reception said it was the only room they had. I asked for my money but they said there was nothing they could do.

“We were absolutely furious. If they had said they didn’t have a double room available, I wouldn’t have taken it, I would have looked elsewhere.”

Chris and his friend ended up staying in the room and again asked to see a manager when they checked out on June 5th.

Chris added: “When we left we spoke to another member of staff. I managed to speak to a manager who said he could partially refund me £70.

“But I wanted a full refund, so I emailed parent company Britannia Hotels. I got no response.

“I will never go there again. You book what you think is a reputable hotel because you don’t want any bad surprises when you show up.

“Customer service was appalling. It left me feeling really hacked.”

StokeonTrentLive has contacted Britannia Hotels for a statement regarding Chris’ case.

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