4 Funniest and Quirkiest Ways to Handle Customer Reviews


4 Funniest and Quirkiest Ways to Handle Customer Reviews

Not sure how to handle funny or quirky customer reviews? Read this article to learn the 4 best ways to respond to comments that stand out.

Every hotel has experienced at least one funny or quirky situation involving its customers. After all, an industry for the people, by the people will always have its share of stories that go beyond the ordinary for good or ill.

For this article, we have selected 4 opinions that stand out either by their style of writing or by an offbeat situation that they describe.

When responding to these types of comments, be sure to remain calm and as objective as possible. Here are some of our recommendations for responding to different types of funny or offbeat reviews:

1. When funny customer reviews describe a problem.

Even though humor is used, in this situation the comments refer to issues occurring in your hotel – so it is essential to focus on identifying and resolving these issues beyond appearance. fun. Be sure to apologize, fix the issues, and invite the guest back.

I would have given the holiday a better review, but my last 3 days have been made hellish by the butlers... Have you ever felt stalked, like a shadow was upon you, a stain that couldn't be removed, an ex who couldn't accept the breakup, a parasite nipping at an open wound?  You can't even get a proper nap in the afternoon, as butlers hang around the building, shouting at each other in the hallways.  On our last day, the butler kept pestering us, trying to get us to move rooms at 10am!  She kept coming to the door for some trumped up reason or another and sometimes when she didn't get an answer she would call us on the phone like a psycho (letting it ring 30 times because she always knew where we were and knew we were there). When funny reviews describe an answer to a problem

2. When funny customer reviews are confusing.

If you haven’t heard of powdered eggs – don’t worry, you’re not the only one 🙂 In this particular case, powder most likely refers to the quality of the meal served. Be sure to address this in your review and with your kitchen staff. Don’t just focus on a single word – try to see the big picture or the problem, in this case.

Reviews 2/5 Breakfast was terrible, no options and had powdered eggs.  Hotel response: We use liquid eggs.  Recommended Hotel Response: Thank you for choosing the hotel name.  We are sorry to hear that our breakfast did not meet your expectations.  We will discuss our current options with our chef to see if we can include more variety in our breakfast menu and focus on improving the quality of the meals we serve.  Please do not hesitate to contact us at hotel@hotel.com if you have any further comments regarding our catering services.  I hope to see you again soon.  Sincerely, Hotel staff.

Your guide to responding to negative reviews

This guide provides hoteliers with an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.

3. When funny guest comments aren’t so funny for the hotel.

We don’t know what the guest did during their stay, but it seems the hotel stayed on top of things by providing excellent and consistent service no matter the situation. Although this is a post-stay apology, he points out that quality-oriented service, regardless of the circumstances, makes the difference between a good hotel and a great one.

Reviews 5/5 The staff was great and kind.  I am absolutely disgusted by my behavior.  Recommended Hotel Response: Dear Guest, Thank you very much for your kind words.  I will forward your message to our staff, they will appreciate it very much.  At Hotel Name, we strive to provide an excellent customer experience, no matter the situation.  We hope to see you soon.  Sincerely, Hotel Manager

4. When customer reviews are funny just to be funny.

Sometimes you may receive reviews that you don’t know how to address because they seem to go a little overboard with the requirements. These are not prioritized in response unless they relate to a real problem. When responding to these reviews, we recommend that you follow your guests’ imaginations and focus on the fun side. Or, for this particular case, you can check out a tutorial at shaping towels. It covers more animals, so you can satisfy different tastes and “conditions” 🙂

When reviews are funny just to be funny

The sky is the limit of how creative some can put into writing a review. As a hotelier, it is important to distinguish whether the humor was used to describe a problem or simply to give a funny note, without taking it personally.

[Infograph]    Why and how to respond to customer reviews

The essentials for responding to customer feedback, now condensed into a user-friendly format.

Catalina Brinza

Catalina Brinza

Catalina is passionate about social media and data. At TrustYou, she’s on a mission to make the most of travel and hospitality data. One day, she hopes to fully experience Japanese culture.

About TrustYou

TrustYou is on a mission to make customer communication and feedback easier and more productive. All communication channels, in one place, is the new way of doing business. Today, customers expect instant answers on their preferred communication channels. As a subset of communication, feedback is the foundation for building better products, services, and businesses.

TrustYou helps businesses win through the power of listening and provides a customer experience (GX) platform that makes listening to customers simple, powerful and actionable. The platform unlocks the potential of customer feedback and helps to:

  • Create unlimited opportunities to listen and respond to customer needs.
  • Understand all the reviews on the web and make better trading decisions.
  • Publish hotel reviews on the website and Google and allow positive reviews to influence bookings.

TrustYou empowers businesses to earn trust, make better decisions, and ultimately win.

Find more information about TrustYou and our GX platform at www.trustyou.com.

Kasandra J. Stone